Getting Paid

Please can anyone help me

I have sent an item out with Evri, provided a tracking number and it has confirmed delivery and the buyer has left feedback to say this but ebay say its still out for delivery and witholding funds

thanks

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Getting Paid

Hi @tebig_6 ,

 

Thank you for your post.

 

If the tracking is showing as delivered on the carrier website but not updated on eBay you can reach out to customer support for a manual release of funds.  The new policy of 2 days after delivery confirmation will apply. See the details on new policy here.

There is also an open tech ticket for tracking not updating on the eBay side. I will add your account to the ticket. 

 

Thank you,

Kat

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Getting Paid

Thank you
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