Funds are on hold due to open issues but on my account no open cases no open returns

[theeternitiveltd]

hi can someone tell whats actually happened my funds are on hold since 7 feb and on my account no cases no returns open all tracking number updated but now they said its self resolving what is that and no body listen to me and same message they send back to me your account have still open issues please guide why they doing this

This email is about your query regarding the restriction on your account.

As discussed, I have escalated this matter to our technical team. The restriction placed in your account is self-resolving. If the requirements have been met, you should be able to list items automatically.

The requirements are as follows:

- Upload tracking for your sold items

- Pay off negative balance or eBay fees

- Submit valid documents showing proof of your identity
- Resolve all buyer claims and disputes on your account

You should be able to list items now if all of these have been done.

Kind regards,

[tressygirl]

It's impossible for us to say with no access to your account, but from the points eBay have raised and you confirm no returns, and all tracking updated, it must then be one of the other reasons.

Perhaps an old fee has not been made,  perhaps some further documentation is required.  Check your email and eBay messages and spam, as others are reporting recently receiving notification to provide NI numbers.

Only Customer Services can tell you .  I know you have asked them before,  but contact CS again and only very first thing in the morning when the lines first open preferably on a weekday at 8 a.m. as there's more chance of Dublin answering, only speak to them.  Ask what exactly is required from you,  for you to be able to use your selling account fully again.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@theeternitiveltd