Sounds like a technical glitch if others are experiencing this too, but the best times to contact eBay to see if they have any updates is very first thing in the morning, when the lines first open at 9 a.m. on weekends and 8 a.m. on weekdays, as there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
As said, I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
@chrismcc1953
