Faulty product

[ghozraou]

I purchased a car battery from eBay from an advert stating it was a Bosch battery, but when arrived I found it wasn’t. Reported the same but got the battery fitted anyway. This battery has a five years warranty, but sadly after few months it failed me and I had to pay a lot of money to recover the car to a battery shop to refit another.

I reported this incident to eBay and their trader and requested refund. eBay didn’t respond at all, The trader offered me 30% of what I paid him, and stopped at that!

How can we trust eBay or their traders after this unethical trading tricks?

Can anyone help?

[jckl1957]

Ebay give you 30 days to return an item if it is not what you thought you were buying.

If you had started a return as soon as you realised the item was fake, you would have got a full refund.

You say you realised it was fake 'when it arrived'.  So, I don't understand why you didn't return it within the time frame allowed.

[ghozraou]

I just needed a new battery to start my car! The battery I purchased was Bosch but the ine I received wasn’t. However, in fairness I thought it would do the job for five years at least!

Sent from Outlook for iOS<>

[john1297576]

Ebay does not get involved in warranties, and in any case who gives a warranty on a fake?

[red_magpie]

This was a UK registered business seller, so your full statutory consumer rights should apply.

Was the warranty issued by the seller, or the manufacture? Have you submitted a claim through any procedure set out for this?

Failing this, it isn't clear when you bought the battery - the feedback you left was over a year ago - but assuming the warranty still had four years to run I would have thought that your consumer rights should entitle you to more than a 30% refund.