Faulty item, return window closed.

[eve3310]

Hello, I bought an induction hob end of July and used it once. I've just gone to use it again and it's making a horrible rattling noise and smells of smoke. I've emailed the seller. It does say in the listing that it has a 2 year warranty. I tried to open a return but was informed the return window is closed. It seems impossible to speak to a human at ebay. Does anyone know what my rights are? It was £84.99. A lot of money to lose over a faulty electrical item. Please help?!

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help now,  with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@eve3310 

[eve3310]

Thank you. Will wait till Monday, if seller not respond. Will try bank.