Faulty item help.

[outdoorelectrics]

Hi everyone, don’t know how to go about this. 

Last week I listed a faulty Nintendo switch for sale. The item was bought at auction and I only “tested” it enough to remove the previous owners details. As such, I listed it as spares and repairs. 

The buyer has now submitted a return request stating that the item is faulty. Is there any way I can’t accept his claim? The item was listed as faulty right from the get-go, and I assumed I wouldn’t have any issues. 

thanks. 

[tressygirl]

Once a case is opened, it's all automatic, with no human contact so no point challenging it at this point, and you cannot refuse it,  or the buyer can escalate on day 4 , which will force the refund, and they can keep the item too.

You need to accept the case within 3 days,  and pay for that tracked return postage label if you want your item returning.  Only  refund when the item is back with you,  you have 48 hours to do so.  Stick within those timelines,  and your seller performance is not affected.

Then,  if you wish to , you can challenge the decision for the refund.    I admit it's not easy , up to you if you wish to do this,  link below explains how,  or just relist the item perhaps stressing any faults and testing in more detail.  Block the buyer from returning to your sales,  too.

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

Add the member's ID to block them here:

https://www.ebay.co.uk/bmgt/BuyerBlock?

@outdoorelectrics 

[jckl1957]

When you sell items for parts only or for spares and repairs, it's probably not a good idea to state in the listing, 'it seems to work fine'.

That would give the buyer a clear and honest reason for opening a return if it didn't work.

[red_magpie]

The whole point of the "for spares or repair" category is to protect sellers from buyers who take a punt on getting a faulty item to work, but then try to get their money back if they don't succeed.

eBay's own definition of for spares or repair makes it enntirely clear that the item is not claimed to work. That should protect buyers from making any "not as described" claim becsuse it doesn't work.

To avoid seling items for nothing but scrap value, sellers often add their own claims like yours that "it seems to work fine".  Unfortunately, this undermine this whole protection and enable the buyer to claim a refund if it doesn't. 

Basically, on eBay you need to sell things as working, with any faults being declared, or accept a scap value price as for spares or repair.