Faulty goods within 12 month warranty

[bluesidthetoffeekid]

I purchased an electrical dimmer switch which is faulty. I have tried to contact the seller several times but there has been no response.

The switch was brand new and should have a minimum 12 month guarantee.

The seller suggested that i contact the manufacturer, they said the retailer should replace the item. 

Any ideas how to resolve?

[john1297576]

There is no way through ebay, who do not get involved in warranties. Suggest you contact Citizens Advice.

[tressygirl]

If 30 days have passed your item's last estimated date for delivery,  you cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@bluesidthetoffeekid