13-03-2026 10:35 AM
I have been successful in receiving a refund from eBay as the item had damage that had been repaired, at some point, and this was not pointed out in the advert.
The "return" has been closed by eBay. But I can't seem to find return details to return the item to the seller. I have no intention of contacting the seller as eBay stepped in. What do I do?
Solved! Go to Solution.
13-03-2026 10:38 AM - edited 13-03-2026 10:39 AM
When ebay issue a refund before the item has been returned it means it does not have to be sent back. If the seller wants it back they must supply you with a paid-for postage label (or the QR code for one). That would be outside of ebay. If not you can keep it or get rid of it.
13-03-2026 10:38 AM - edited 13-03-2026 10:39 AM
When ebay issue a refund before the item has been returned it means it does not have to be sent back. If the seller wants it back they must supply you with a paid-for postage label (or the QR code for one). That would be outside of ebay. If not you can keep it or get rid of it.
13-03-2026 10:51 AM
Thank you. Much appreciated. I was worried.
13-03-2026 11:09 AM
Don't worry about it. The seller probably doesn't want it back anyway.
13-03-2026 11:27 AM
Seller has his money, so not entitled to item being returned.
Ebay refunding sounds good but is open to abuse as seller could send a damaged unsaleable item, leaving you to assume damaged in post, and ebay pays up.
13-03-2026 11:29 AM
I think in this case it is likely that ebay forced the seller to refund.