Fake ebay seller

[jbellosguard-0]

I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August.  Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do this.  Once logged in to my ebay account I realised that the cream was not listed on it. Comment about what I can do to redeem my £18.99. 

[tressygirl]

Do you mean you cannot find the order in your eBay Purchase History page?

Then,  it looks like you made the purchase on a Guest Purchase,  your eBay account is not used for this purpose and this is how to claim a refund now for item not received:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

@jbellosguard-0 

[plpmr]

Adding to the advice already given -

naming & shaming is not allowed on these boards for very good reasons.

You claim the seller you name is a fake seller "who advertise themselves as ebay sellers."

Factually they are an eBay seller and eBay list them as "One of eBay's most reputable sellers."