Evri website says I have have requested the return of a parcal I sent to a buyer but I haven't

 The Evri website says I have have requested the return of a parcel I sent to a buyer but I didn't request this return.

Clearly the buyer and I are confused. The help function on Ebay isn't clever enough to work out what to do or where to direct me to. Has anyone else had this issue before?

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