Evri parcel damage

The buyer of one of my items has been notified by Evri that the parcel was undeliverable as it was damaged beyond repair by them. Does anyone know how I go about resolving the issue, the buyer has been told to contact me. 

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Evri parcel damage

Buyer opens a NOT AS DESCRIBED CASE! ITEM ARRIVED DAMAGED. Ebay should then take over and refund buyer. THAT IS WHAT BUYER PAYS A BUYER PROTECTION FEE FOR.

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Evri parcel damage

Even if they haven’t received it at all?
Sent from my iPhone
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