Evri have stopped trying to deliver my sale

[mushroom_picker]

I sold a pair of bike tyres about a week and a half ago. I dispatched them using eBay’s default Evri service. I can see through tracking that Evri tried to deliver twice, with the last attempt being over a week ago, but since then Evri have done nothing. I have been paid, but would like to help the buyer. If Evri/eBay have now lost the parcel, they need to reimburse the buyer, but I can’t find a way to make that happen. 

[**peaseblossom** · Accepted solution]

With Simple Delivery eBay refund the buyer for loss or damage in transit and you keep the payment.   So ask the buyer to open a "Not received” claim and they will get their money back from ebay.