Evri and lost parcels

[peuverie]

Hi, I sent a parcel ooff to a client but it was never delivered. I have given the client a full refund so how do I claim from Evri? Nothing very clear anywhere I can find.

[**peaseblossom**]

If you bought postage via ebay you can claim here:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....

@peuverie 

[john1297576]

It is unwise to use any service without understanding how much you are covered for and how to claim.  Evri usually have a maximum claim limit of £20.