Editing an Invoice

[joyous_gard]

I have sold two items to a customer and need to edit the invoice to reduce the postage cost but can't seem to access the invoice - is this a system problem?

[tressygirl · Accepted solution]

Yep,  it's a major system / tech issue many are experiencing , it's not possible for the time being ( hopefully)  that you cannot send a revised invoice for a combined postage.

The only way round this is after payment for the items,  you send a partial refund for the excess postage,  this way :

You may need a PC/laptop and not the app or mobile browser to do this,  Chrome and Firefox work best with eBay.

If you are on My eBay Selling,  go right of the item sold and from More Actions select Refund this item.  Be careful to then add the correct amount of refund you wish to make,  or you will refund the whole amount.

If you are on the Seller Hub, click on the item in Orders >>  Posted and Awaiting your Feedback.   Then top left click on View Order details. Far right from More Actions Drop down menu,  you will see Refund this item. 

One tip,  before you send the partial refund,  mark the item as dispatched,  there is a quirk in eBay's programming if you send a partial refund first,  you then cannot mark as dispatched.

@joyous_gard 

[joyous_gard]

Thanks! Glad it's not just me - thanks also for the advice on sending a refund

[john1297576]

The send payment details, reappeared on my pages yesterday.