Ebay postage labels

[keirl1953]

Why am I charged for using ebay postage labels - I do not want to. Today I simply addressed  my own parcel and posted it - I did not use the ebay label but am still charged. Can I claim a refund from ebay

[jckl1957]

Private sellers have to use Simple Delivery and your items are listed with that service.

As you offer free postage/seller pays, Ebay will make a label (and/or a QR code) available for you to use and charge you for postage.

If you buy your own postage independently of Ebay and don't use the Ebay label, you have to claim the postage cost back from Ebay.

Details here:

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

[john1297576]

You will not be able to enter the new tracking, but I believe if a not received case is opened at that point you can enter tracking to prove delivery.

If using Simple Delivery any claim of lost in post is paid by ebay not you, but using your own postage you are the one who would have to refund.