26-03-2024 8:29 PM
A buyer is returning and item to me. I realised the return address was wrong so changed it. In the process of checking it was correct I clicked the refund. Now the buyer has been refunded and the Ebay label is in the system for her to access...but they can't and I have to screenshot the Ebay label and send it to them....where will it be? Not done a return before. Can you tell!!!
26-03-2024 8:39 PM - edited 26-03-2024 8:40 PM
Wrong reply.
26-03-2024 8:39 PM
Best to void the label,and send another one via email,
Using a Pc:
Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.
If you printed a label with eBay Delivery Powered by Packlink, you can cancel it within 15 days by visiting Packlink help page on cancelling or modifying a shipment.
Here's how to void a postage label in My eBay or Seller Hub:
You can manage a range of actions from the eBay app, including:
Here's how:
26-03-2024 8:52 PM
Once you have issued a refund the print label option is no longer available,you will have to arrange a label yourself to send to the buyer or send payment in advance for postage.