Ebay failed to help

[jighjigh]

I recently bought a wii controller. It was delivered but didnt work so I informed the seller straight away. The seller promised to send another one by the next working day but it never arrived. In the meantime, I also ordered another wii controller just in case the other one didn't come. The second controller worked so I provided positive feedback. The seller names were different so I didn't realise that it was the same seller using two different names! When I asked for a refund for the first wii he said that I had provided positive feedback. When I pointed out that it was a different order and seller name, he stopped responding. I contacted ebay support to get a refund. Today ebay told me that the seller showed that the order was delivered to my address so case was closed and I will not get a refund. No reference to the fact that I effectively bought two controllers. Has any one had Ebay successfully refund their money from dodgy traders? I don't trust ebay anymore. They just don't seem interested. As for this rogue trader, ebay let him carry on but others will find him out too.

[*guinevere*]

You have gone about this in the wrong way. 

The first controller you received was faulty so you needed to open a "Not as described" case. Your seller would have been forced by ebay to send you a tracked return label so you could return for a full refund. If he failed to send you a label you would have escalated the case and ebay would refund you.

It sounds like you may have opened a "Not received" case which you would lose because you did receive it.

If the second controller is also faulty you should open a second "Not as described" case.

Don't talk to the seller, just stick with the cases. 

Read the Ebay money back guarantee, link on every listing.