Ebay close my case

[shoe.store]

Order a item shipped from China,very bed quality, I want return seller send my the return label, I'm already return to the seller, seller already received the package, after I'm go holiday for 3 weeks, when I come back ebay close my case sak I'm no post the tracking number, seller don't reply my messages 

[**peaseblossom**]

On rare occasions eBay have known to reopen a closed case so it is worth asking.   You can contact them by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid