Ebay Deduction money for a Return

[whole-sale_467]

Hi everyone, can anyone help me with this issue?

I sell a product for £69.50, and recently I received an order. However, when I checked my stock, I realized the item was out of stock, so I had to cancel the order. At the time of the order, eBay held the payment, and I never received the amount from the buyer. After canceling the order, I noticed that eBay deducted the same amount (£69.50) from my bank account after 5 days.

I’m confused—why did eBay deduct this amount when I never received it in the first place? It’s been 5 days now, and I still don’t know where the money is. Has anyone experienced this or knows what I can do?

[tressygirl]

When the item sold and the buyer paid,  that money is not instantly shown in your ' Available ' section of your Payment Summary to be able to make a refund.

If on temporary hold  or it's processing, then money is taken from your bank to cover the refund when a case or cancellation is made.

Once the refund is made, it will take a dew days,  but then the  money the buyer paid,  is released to you.

Be aware,  if you cancel for out of stock reasons you will get a damaging ddefect on your account.  Being a new account do not gain too many of those as eBay will place selling restrictions on your account.  Worse case scenario,  too many defects will lead to a permanent selling ban.

@whole-sale_467 

[plpmr]

adding to the advice already given -

" when I checked my stock"

Private seller cannot hold stocks of and sell brand new items.