EBay refunding a person that had clearly received item

[omega123jason]

I’m disgusted with eBay for refunding a common con were the person as clearly revived item and has had proof that they have received it but eBay has give them a refund I am sick off getting ripped off like this I want my money back from eBay but now u carnt speak to anybody just the same as the buyer as done not said a word I want my money back they have seen proof off delivery so no refund should of gone to them just a con and eBay just keep making more people life a misery when they do it again again eBay I want my money 

[john1297576]

When a buyer opens a not received case and there is no tracking proving delivery, then ebay refund NOT YOU THE SELLER.

If there was no tracking in the first place then you would have no proof of even sending their purchase, and because you had not followed the system you as seller would have to refund.

You mention proof of buyer receiving their purchase! What proof? If you really do have tracked proof which was loaded onto ebay, then appeal ebays decision to refund.