Dispute in my favour, do I still ship?

[lucy_daz]

Hello,

I’ve been a member of eBay for 20 years and have 100% feedback. This buyer had zero feedback.

They put in the offer which I accepted.

Within a few minutes they cancelled it. On the cancellation it states ‘found a better price’

I didn’t accept the cancellation as I believe you should honour all purchases you bid/offer on!

They then used the excuse that they needed it by Thursday and would pay extra. I said I would pay the extra of special next day delivery at no extra cost.

They then asked to cancel as they’d used the wrong payment method and could I cancel order so they could buy it again but at the full price. When I refused they said they’d go through PayPal to get their money.

They opened a dispute on here saying they didn’t recognise the payment. Clearly they do.

However I didn’t respond to the dispute as I still had the phone, funds pending and just assumed they’d side with them but they DIDN’T they sided with me which is a positive result. 

This is what eBay said:

A decision has been made about the dispute that was filed by X The dispute was found in your favour. You don't have to pay anything back and no further action is needed from you.

Does this mean I have to ship the phone?

apologises it was so long winded! 

[**peaseblossom**]

That is unusual but regardless of what ebay say obiously you either send the phone or you refund the buyer's money.   As the buyer doesn't want to phone then you will have to do the latter.

[jckl1957 · Accepted solution]

I genuinely think the easy route would be to simply send the money back to the buyer.

You can't keep the phone and the money - if the case was via their payment provider, I am actually surprised you won, and decisions can be reversed.

Refund them and be done with it!