Deleting Tracking Number

[mosj1]

I sent a parcel which has been deli and feedback provided by the buyer. I realise that I entered the Certificate of posting number rather than a tracking number, so it looks as though the parcel hasn’t been delivered - but it has and the buyer has left a positive review! My funds won’t be released until I remove the tracking number but I can’t do this. Can anyone advise me, please?

[tressygirl]

You should be able to manually change / edit the tracking number,  but use a PC / laptop to do this,  not the app or mobile browser.

If it's still not possible, contact eBay Customer Services provide the tracking showing delivery, and if 2 days (exactly),   have passed that delivery date, ask if they can release your payout.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@mosj1 

[mosj1]

Thank you for your assistance. Your advice has really helped!

Have a good evening,

[john1297576]

On the order details page, there is tracking shows and edit, so you can delete the wrong one and enter correct number.