Debt

[nubianking-76]

Please help. I’m trying to get in touch with customer service. I keep getting emails regarding fees owed when I am yet to sell the items listed. Now I’m receiving emails of debt collection if fees are not paid.

Any suggestions of making contact with customer service representative would be greatly appreciated 

[jckl1957]

You previously listed a bike with a reserve.  You listed the same item twice and, although it got bids, it didn't sell.

As soon as you add a reserve to the price, you are charged a fee of 4%.  It doesn't matter if the item is cancelled or doesn't sell, the fee has to be paid.

You listed the bike twice so you owe two lots of reserve fees,

You need to pay the fees you owe before the debt is passed officially to a debt collection agency as the amount will be even greater.

Upgrade	Description	Upgrade fee per listing
Reserve Price	Set a reserve price (minimum £50) and your item won't be sold if bids don't reach that amount. It gives you the peace of mind that your item won't be sold for less than you're willing to sell it for.	4% of the reserve price (max. £150 per item), whether or not the item sells