Customer refund after 90 day deadline

[thecompleatangleraln]

How do I issue a refund to a customer after the 90 day deadline please?

[john1297576]

Cannot be done through ebay, has to be by paypal or bank transfer.

Why are you refunding so long after sale, you are not obliged to refund except through a proper ebay case.?

[thecompleatangleraln]

Thank you John.

The product was brand new but faulty, the fault developed at around 90 days.

[tressygirl]

As said this will have to be done outside eBay now either by cheque,  bank transfer,  or a PayPal Friends and Family payment.

If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale.  

@thecompleatangleraln 

[thecompleatangleraln]

Thanks for your help tressygirl.