cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Creating combined postage for items that will be going into the same envelope help please

A customer is buying 3 items which will fit into one envelope she has paid for two items and has sent me an offer for the third which I am going to accept how do I ajust the postage so she only pays once for the items instead of 3 lots of postage  ?
Thank you

Message 1 of 3
See Most Recent
2 REPLIES 2

Re: Creating combined postage for items that will be going into the same envelope help please

You can't send a combined invoice if she's already paid for two.    After full payment issue a partial refund for the postage.    Use the Send Refund link via the dropdown arrow next to the item on your orders page.   On the next page you will be able to change the amount before you submit.

 

 

Message 2 of 3
See Most Recent

Re: Creating combined postage for items that will be going into the same envelope help please

Thank you very much
Message 3 of 3
See Most Recent