Converting a "postage" to hand delivery

[pm_french]

Good morning.

Uk based (if this makes a difference).

Buyer has bought an item, but as it so happens, they are in a location I can hand deliver over the weekend.

Is there a mechanism for hand delivery which offers the protection from "non receipt" claims? E.g. if I get them to send a message stating they recieved etc.

I see for "collection" there is normally a code that is exchanged for POD, but in my scenario there's nothing formal.  

Any advice?

Thanks

[**peaseblossom** · Accepted solution]

If you didnt have collection as an option on your listing it might be best to cancel and relist with it on there.   If you do that discuss with buyer, a refund will be issued in the process.   Then they buy and pay again.

The buyer receives a code in an email and gives it to you when they collect or you deliver.   See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

[*vyolla*]

You'll have no protection from an item not received case if you hand deliver the item, I'd just post it out.

[pm_french]

Can you add on costs for personal delivery?  I mean hand delivering isn't free unless it's on your doorstep (costs time and fuel).

[pm_french]

Must admit, I do find sometimes the lack of protection alarming.

Even if for example, the transaction had a "confirm receipt" on the buyer side.  Wouldn't take much I am sure for Ebay but would make a massive difference.

[plpmr]

You cannot add extra for personal delivery and and as a private seller you cannot charge for your time etc.