Have we misunderstood that you do not wish any German translation here, but you received the Germany Customer Services base, and wish to speak to someone perhaps more understanding of an issue you have here in the UK ?
If you contact eBay Customer Services very first thing on weekdays when lines first open at 8 a.m. there's more chance of Dublin answering. For the coming weekend lines open at 9 a.m.
You could of course come back here, and explain the problem you are having, there are many very experienced people here, happy to help you.
If you wish to try CS again, this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
As said, I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
@jaielizabeth
