You have to list virtual items correctly to be able to mark as dispatched, if you haven't followed the process below you will not be able to mark as dispatched and may now need to wait 14 days, for your payout to be released, as there is no tracking, no proof of delivery.
To sell virtual items on eBay UK, list them in the "Everything Else > Information Products" category using the Classified Ad format, as eBay requires a physical item or service to be offered, not just a digital file.
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