Ask your question in the forum. You will probably get a faster response.
Check the personal details on your account and make sure your phone number is correct. Customer services seem to be very busy at the moment with a wait time for a callback of about 20 minutes.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)