Case closed with no investigation

[kirstystrahan]

I purchased an item as a Christmas gift for my daughter. It was used once and broke. I requested a return and the buyer didn't reasons at all. Next thing I see is that the case is closed and I cant even appeal. What the heck can I do next? It was an expensive item. 

[**peaseblossom**]

Sounds like you bought it more than 30 days ago which is ebay's deadline for claims.    If so there's nothing you can do on ebay but contact your payment provider and see if they can help.

@kirstystrahan 

[red_magpie]

When asking questions it would help so much to tell us when and exactly how you paid.

If you bought it for delivery before Christmas it will be too late now to use eBays money back guarantee. The limit is 30 days from delivery. It will also be too late for PayPal, even if that's how you paid, as their time limit is also 30 days.

Was there a manufacturer's warranty? If so, you may be able to claim but all too often warranties for items bought on eBay prove to be worthless or invalid.

If you paid by credit or debit card you can ask your card issuer whether they can help. There's plenty of information online about buyer protection for card purchases, it may be worth checking your rights before contacting them. Unfortunately almost no-one gives us enough information to offer advice.