07-11-2024 8:36 AM
Have a buyer who has 'bought' several items and has asked if I would wait for payment, I agreed (have couple of days to go now until they are meant to pay). Initially they contacted me and said they were unable to bid/offer on my items. Asked if they had any unpaid strikes and they said yes 'they paid late' apparently. Buyer then opened another account and bid on items. I didn't realise until the end that this was the same person. As stated given them a chance and will cancel order if no payment received.
However (bear with this), they opened yet another account yesterday and put an offer in for an item, automatic acceptance on. I then received quite a few emails asking if I 'could wait for payment', 'wait to send until after their holiday', 'combine postage'. I messaged back and said that they had already pending items, owed me money and that I was prepared to wait until 11th but no later than that.
I am not entirely happy with this buyer, I have suspicions. Do I cancel the pending orders (will do in a few days anyway but am now bothered they might find things wrong with the items received if I do send them).
Also, should, know this but would it affect my profile/feedback etc if I do cancel everything now. I have blocked both accounts now and will be VERY careful in future. Maybe casting aspersions, not had this before and alarms ringing.
Solved! Go to Solution.
07-11-2024 9:53 AM
So long as buyer has not paid and it is over 4 days cancel for non payment. That will also prevent buyer from leaving feedback.That is why cancelling for non payment not only gives an unpaid strike, but prevents any fb being left.
It is impossible to prevent these people opening new accounts to continue wasting sellers time, and probably a good thing to cancel now then avoids further problems with the known IDs, if they should pay. Once sale cancelled for non payment they cannot pay, so their excuse of paying late is not true.
Cancelling for this reason will not affect your record.
07-11-2024 9:53 AM
So long as buyer has not paid and it is over 4 days cancel for non payment. That will also prevent buyer from leaving feedback.That is why cancelling for non payment not only gives an unpaid strike, but prevents any fb being left.
It is impossible to prevent these people opening new accounts to continue wasting sellers time, and probably a good thing to cancel now then avoids further problems with the known IDs, if they should pay. Once sale cancelled for non payment they cannot pay, so their excuse of paying late is not true.
Cancelling for this reason will not affect your record.
07-11-2024 10:01 AM
Thank you. Yes, aware of the 4 days non payment and not being able to leave feedback policy, more wondering how to cancel their existing offer I accepted. Decided to cancel all the items they had bid on and won and also end the listing with the pending offer and relist. Blocked all their accounts now, will keep a close eye on them in future.
I have a few very trustworthy buyer with 2 accounts and have never had problems with them. This one rang alarms bells from the start, should have as usual gone with gut instinct.
Appreciate your response, have a good day.