Cancellation reason Buyer asked to cancelBuyer asked to cancel

[harriphe_9723]

Why does it say the seller has cancelled the order when the courier/delivery company has lost it somewhere in there system. It looks bad if others know who I am and see that "I have cancelled the order"  when I have said NO such think.

[marco@ebay]

Hi harriphe_9723, thanks for your post.

Could you please elaborate this further? If you paid, and the seller shipped the item, the seller wouldn't be able to cancel if the parcel got lost. In fact, if you don't receive the item you can open up an item not received case to get your money back.

Either way, if the seller managed to cancel the order, you will still get a refund as they cannot cancel without issuing a refund. You can then report the seller here for cancelling under the wrong reason.

Thank you,

Marco

[john1297576]

Did you open a NOT RECEIVED CASE, or just ask seller for a refund?

If you opened a case the seller refunds through the case, if you did not open a case, the seller to refund, has to cancel the sale.

If you have a refund, what difference does it make? 

[harriphe_9723]

Good Afternoon Marco, thank you for your email, my question was why did
or does a seller email saying item misplace by the courier and issues a
refund, but reason for refund they say the customer cancelled order
which looks BAD on the buyer as he/she on this occasion did not ask the
item to be cancelled, why can they not tell the real reason, and but
shame on the courier/delivery company. I hope this explains what I was
asking?
Regards
Philip


Re: Cancellation reason Buyer asked to cancelBuyer asked to cancel

Hi harriphe_9723, thanks for your post.



Could you please elaborate this further? If you paid, and the seller
shipped the item, the seller wouldn't be able to cancel if the parcel
got lost. In fact, if you don't receive the item you can open up an item
not received case to get your money back.



Either way, if the seller managed to cancel the order, you will still
get a refund as they cannot cancel without issuing a refund. You can
then report the seller here for cancelling under the wrong reason.



Thank you,

Marco

[marco@ebay]

Hi harriphe_9723, thanks for your reply.

It'd be impossible for me or anyone in general to know why the seller did that. However, if that was the wrong reason, the seller can be reported following the instructions shown in the link I shared with you above.

Thank you,

Marco