Can’t cancel best offer technical problems

[jasonolga-1]

I’ve been trying to cancel a number of best offers and I’m getting this message on every one I try to cancel I’ve tried on the app and on a browser and the results are the same 

 

[tressygirl]

These are the rules and T & C's of being able to retract a Best Offer:

If you've made a mistake when making an offer or a counteroffer, you can retract or cancel it in certain circumstances.

You can retract an offer if:

• There are 12 hours of more left before the listing ends
• You placed your most recent offer less than an hour ago
• You can't get in touch with the seller

You won't be able to retract your offer if:

• The listing ends in less than 12 hours and it's been more than an hour since you placed your most recent offer
• The seller has already accepted or declined your offer, or sent you a counteroffer
• You've already made 5 offers in a specific category

If you're using the eBay desktop site, here's how to retract a Best Offer or a counteroffer if it meets the requirements above:

1. Go to Bids/Offers in My eBay.
2. Find the offer you'd like to retract.
3. Select Review offer, then select Retract offer.

You can also retract your offer on the item page by selecting Review offer and then Retract offer. If you're using a mobile browser or the eBay app, go to the Best Offer cancellation form

Has seller accepted the best offer, if so too late to cancel, you need to contact the seller.

@jasonolga-1 

[john1297576]

You do not give a reason for retraction, as said and it gives this information in the message, retracting an offer is only allowed in a few circumstances, and wanting to cancel a number of best offers does not seem reasonable, as I doubt you made mistakes on each one.

The rules are similar to cancelling a bid, and most sellers would automatically place bidder on Blocked Bidders List.

[jasonolga-1]

I’ve tried all of these I had made a mistake on a couple of best offers so had to cancel them I’ve tried everything above the problem occurs after I put the item number in 

[jasonolga-1]

Yes I know this but had made a incorrect amount on a couple of items I sent best offers I just get this message after I put item number in I’m a regular buyer on here so pretty much know my way around the settings and this hasn’t happened before unfortunately 

[*vyolla*]

In that screenshot it says 'item not found or not available' - are you sure that the listing is still live?

[jasonolga-1]

Yeah they were live I’ve sent a best offer for. Ps5 game that has two days left to run and I just tried to cancel to see if I could get the option to give a reason after you put the item number in and I got the same message 

[jasonolga-1]

Also I put the item number in the search bar and it finds the item and recognises the item number and takes me to it so I don’t understand what’s wrong I’m using a iPhone 11 and had no problems in the past just the past week or so