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Buyer yet to return item

A buyer opened a case as he  "just didnt like" He was given until today to return which he has not done. Do I have to apply to ebay to close case or do they do automatically. Tried the auto help and it was no use at all.

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Buyer yet to return item

jckl1957
Experienced Mentor

The case will close automatically if the buyer doesn't return the item in time.

Just be patient. Don't do anything.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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Buyer yet to return item

tobiasd4
Experienced Mentor

Don't contact eBay, they have been known to find for buyer if you do.

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Buyer yet to return item

Thank you, was just a little concerned when eBay’s Q and A section says it will be closed but to be aware it can be as long as 35 days, a little long seeing that buyers are given nearly 3 weeks to return an item.
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Buyer yet to return item

Wow, didn’t know that, certainly won’t contact them. Thank you for your reply.
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