22-01-2025 7:53 PM
22-01-2025 8:23 PM
The correct way to keep everything above board as far as ebay is concerned would be to cancel transaction/refund and relist with the required postage for the buyer to buy and pay again.
The alternative would be for the buyer to pay the extra using Paypal or similar and you buy the postage yourself. Then you must add the tracking and mark dispatched manually via the dropdown menu arrow for the item on your orders page.
22-01-2025 9:45 PM
Buyer should have asked before paying then you could have sent an amended invoice.
23-01-2025 7:08 AM
Just to add to the correct advice given, if PayPal is used, email addresses need to be exchanged, this can sometimes be found with the order details >> Show Contact Info.
If not and you need to ask the buyer for this, make it very, very clear in your eBay messages, as eBay do read these, the reason for these exchanges. Make it clear it's not to be used for an off eBay sale.