Buyer says item not at parcel shop, what can I do?

[5509ian]

Hello, I am a private seller and I recently posted someone a book using Evri to a parcel shop using simple delivery. The tracking says it is delivered to the shop, but the buyer says they don't have it. I have tried phoning the shop, but BT says number not recognised.

What can I do? Will I have to refund them? Will I get a refund  from Ebay for the book. Ebay say that I am protected, if the item doesn't arrive, but tracking says it did. I am so confused as to what to do.

I'm really put off selling now.

[jckl1957]

Advise the buyer to open an 'item not received' case.

If the tracking shows delivery, Ebay will deal with the buyer and close the case.

[5509ian]

Hello. Thanks for helping me. I will let them know. What will happen to my money for the book or the lost package?

It's sort of put me off selling now

[jckl1957]

You will be paid for the book.

If the tracking shows delivered, unless Ebay compensate the buyer, the buyer loses out here.