Buyer return after saying the item is too big

[premiumfootballshirt]

Hi guys,

What should I do as I got return from a buyer because he said the shirt is too big. To be specific, I sold a football shirt. I made sure it was clear in the picture and made sure the buyer read the description. I didn't put a specific measurement in the description. Surely, when it comes to football shirts most people should know their sizes. Btw, the size is XL Nike R9 football shirt replica. Should I give a full refund or a partial refund. First time posting so would appreciate the help 

Thank you in advance 

[tressygirl]

You have a No Returns policy on your listings, so you could send your buyer a polite message that you do no accept returns for the reason ' item does not fit'.

Personally,  I would accept the return explain the buyer has to pay for the return postage and fully refund them.  It's up to you if you wish to offer a partial refund for them to then  keep the item.

For future listings for clothing always enter all relevant measurements,  as a Medium  for example, in one Brand can be totally different in size to another Brand.  This will prevent this happening again.

@premiumfootballshirt