Buyer requests refund

[natha-framp]

Hi all, so a buyer has requested a refund of an item they purchased from me for there car. Of course if I knew I was entirely at fault I would issue the refund without question but I posted the item and the picture shows exactly what you get and in addition the buyer messaged me before the purchase and I described the exact vehicle the said part had come out of and told them if they wished to purchase they would have to proceed through Ebay purchasing. Am I at fault here somewhere what action should I take? The part is a parcel shelf is have added a pic for reference. Thank you.

[jckl1957]

Has the buyer opened a return request through Ebay?

What reason did they give for wanting to return the item?

If they have opened a case and have chosen the reason 'item not as described', then your only option is to accept the return.

[natha-framp]

They have opened a return request and the reason is the item doesn't fit. I want to reasonable and accept the returns but it's frustrating as I had a conversation with him prior to him purchasing and explained the vehicle it came out of and would fit.

[jckl1957]

If the buyer has given the reason as 'doesn't fit', then you can refuse the return and the case will close.

Only business sellers have to accept returns using that reason.