Buyer refund

[brucie1966]

I inadvertently sent a £33 refund  to one of my buyers ,it says it's sent from my account,but they havent received it,so they can then  send back to me (i have  refunded the correct buyer)

We are not sure why it hasn't happened

Perhaps he needs to mark  an item as returned to trigger the refund,I'm not sure

[tressygirl]

Apologies for the little confusion here,   but you firstly say you inadvertently sent a refund,  so informing that the wrong buyer was refunded ?  Then,  you say you have refunded the correct Buyer?

If you have made a correct refund and the buyer is asking where ' is their ' refund' ,   inform them that refunds go back to original payment source,  and it's not always instant.

If they paid with a credit card,  it can take up to 30 days,  a full billing cycle for the refund to appear back in that card account.

Payment by bank card... up to 12 days to appear back in their bank account.

@brucie1966 

[brucie1966]

Sorry

Yes basically ,I refunded the wrong person,they are saying they haven't received it

They saw a message but no money came through

It shows as being paid on my account

Sent from Outlook for Android<>