Buyer received item broken

[backdoorman411]

Buyer received item broken (Yodel) - does the buyer make the claim with Yodel or do I as the seller refund the buyer and make the claim?

[**peaseblossom**]

You refund the buyer via their "not as described" case and put in a claim for compensation for yourself.  

If you bought postage via ebay you can claim here:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....