Buyer opened numerous item not received disputes - how many defects?

[math_pric]

Hi guys,

Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.

The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he's found the package but how many defects am I going to end up with because of this?

Am I going to get 9 disputes showing in my service metrics? or just the one?

[kat@ebay]

Hi @math_pric ,

Thank you for your post.

Once the cases are resolved they won't count as a defect. Please make sure to respond to the cases and add the tracking proof of delivery to them so they can be closed.

Thank you,

Kat

[math_pric]

Hi kat@ebay 

Thanks for your reply.

From my experience though, the moment an 'item not received' dispute is opened you get a defect under your service metrics. This defect seems to stick there regardless of how the dispute is resolved or how quickly. If a case gets opened, its counted.

As a follow up to my original question, the buyer opening 9 disputes has indeed resulted in me getting 9 defects in my service metrics.. despite them all being closed within 10 minutes of him opening them. Great stuff. Cannot win sometimes.