Buyer dispute

[abbas9384]

I hope someone can help. I sold a ring that was not worn. The buyer received the item undamaged. They now have requested a refund because a stone fell out after they wore it. This is not my fault. I can't predict if a stone will fall out. The buyer has put damaged on arrival which is not true. EBay is requesting me to pay £16.20 when I sold it for £14.00. I also have to pay for the postage. 

Do I have any rights? Is there anything I can do? I don't mind returning the £14.00 but I want the buyer to pay for the postage.

Thanks in advance.

[**peaseblossom**]

You can appeal here:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

[jckl1957]

The buyer only bought the ring a couple of weeks ago - it would be reasonable to expect that the stone would not fall out in such a short time, especially as the ring was new.

Although you are not to blame, you are the seller and Ebay gives buyers 30 days to return items which are not fit for purpose.

You will have to pay return postage to get the ring back.

You received £15 for the ring, the other £1.32 was the Ebay Buyer Protection Fee.

I would suggest you accept the return, issue a label and get the ring back.

When you refund, you will have to refund the £15 you received plus the postage the buyer paid you.  The BPF will be refunded by Ebay.