Buyer claims not received.

[jewelerygirl1]

Hello I posted a brooch which the buyer bid to a fairly low price  of £10 and I posted it just second  class mail. The buyer quite quickly said not received and I told her to give  it a couple of days . Since then I have sent 5 emails asking her to confirm arrival. She has ignored all requests for confirmation which makes me think she has received it and is trying  claim not ??? Strange that the buyer made a case so quickly and has never made contact with me direct ??

[red_magpie]

makes me think she has received it and is trying claim not ???

It isn't a question of "thinking" she has received it; what does the postal tracking record?

If this confirms that it was delivered, you will not be required to refund her if she opens a case under eBay's money back gaurantee.

If the tracking does not confirm delivery, or you didn't use a tracked service, you will have to refund her.

[jckl1957]

If the buyer has opened a case saying the item has not been received, you will need to refund them unless you have tracking proving delivery.

I sell jewellery - anything over £10 goes tracked.  However, in my experience buyers are mainly honest.

I had ONE item not received case last year and none in 2025.

And, just my opinion, sending 5 messages to your buyer is excessive.  I would send one saying 'I am really sorry your brooch hasn't arrived.  Can you let me know if it does turn up, please?'  A disappointed buyer who feels hassled is more likely to leave negative feedback.