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Hi, I bought a desk, my son built it for me, didn't realise it was wrong desk and style till he nearly finished building it, contacted seller he's not replying, options say to return but its built and going to be hard to take down and fit in original box, has anyone had a similar experience and can offer any help thanks, cannot find an option to ring Ebay either, thank you 

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tobiasd4
Experienced Mentor

Unfortunately to get refund under ebay MBG, you have to return item 1st.

You need to sort this with seller. 

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Thank for replying but unfortunately, he's not relying to my messages

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As it was business seller, their contact info is on all listings. 

Try phoning them in the morning. 

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red_magpie
Experienced Mentor

You seem to have gone about this the wrong way. Return requests are made through eBay, not by you trying to contact the seller. It would also have helped to tell us when it was delivered, and your seller's returns policy, as your rights depend upon this.

 

If it was a UK business seller you have a right to a change of mind return - probably 14 days, but check the listing. (The time limit applies to the date by which you need to request the return). To  submit a formal return request through eBay, see: https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

 

If you request a return within the time limit and the seller refuses to honour their returns policy you can contact eBay, who can change the return request into a money back guarantee case. The seller cannot refuse this.

 

You will obviously need to disassemble the desk, and if possible return it in the same packaging, although the seller cannot insist on this. You will be responsible for the cost of returnng it. If the desk is not returned in the condition supplied, as a business seller the seller can ask eBay to reduce the sum refunded to compensate for this.

 

I hope that you're still within the time limit to request a return. If not, I'm afraid there's probably no way to get a refund for a buyer remorse return.

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Hi, have sorted this now, was only delivered yesterday, Thanks

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