The seller does not have it and the shop can not hand it over until you get the code
You need to contact ebay and ask for it
SEe the link for chat or call back
www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Weekdays lines open between 8 a.m. and 10 p.m.
Weekends they open between 9 a.m. aand 6 p.m.
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We are just ordinary members trying to help.