30-03-2025 12:46 PM
30-03-2025 12:54 PM
Have you got two separate items you want to return?
You need to open a return case for each item and then the seller will have to provide a return label for you to print. (But see further points.)
You have 30 days from receipt to use the Ebay Money Back Guarantee and start a return.
Business sellers have to accept returns for any reason but only have to provide a paid label if the item is damaged/not as described.
Private sellers can refuse 'change of mind' returns.
To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.
Start a return - opens in new window or tab
30-03-2025 12:55 PM
It's hard to help without knowing more about what's happened, and the reason for returning this item.
Have a look at eBay's guidance on returns below, then if you have any problem you can post here again to explain what it is.
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041