Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything what am i meant to do

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Authenticity Mistake?

Must admit I haven't heard of this happening before, and wonder why it hasn't happened before, so sorry don't have an immediate answer.

 

Contact Customer Services explain what has happened and what to do now.  I strongly recommend contacting CS first thing in the morning at 8 a.m. when lines open on weekdays for ' live agents'  as there's more chance of Dublin answering.  it's a Call Back system, so you'll hear if it's the dulcet tones of the Emerald Isles.  Only speak to Dublin.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


Please do come back and tell us what they said,  it can help us to help others coming across the same situation.

 

@rxpsz34 

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