Asked for a refund but seller closed the order which has now dissappeared

[sqtcurtis3166]

I have bought an item and have the order number and confirmation. I asked for a refund, then found it had been closed! It is not in my list of bought items even though I have confirmation. What can I do? I can send the emails I received, and would like my money back please.

[tommystrezures]

Did you buy the item as a guest if you cannot see it on your ebay account?

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...