An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view

[mtb_mad26]

An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.

[jckl1957]

It may be that it's a brand which can only be sold by authorised dealers.

Ebay do seem to use the reason that an item is counterfeit to cover a variety of circumstances.

[mtb_mad26]

Hi, thanks but still lacking a reason why.

[jckl1957]

Is the brand listed under VeRo?

Details of brands affected are at the bottom of this page, scroll down and look at 'About eBay'.

[tressygirl]

The one thing which is unfair,  is the way that message is written.  The claim the item is 'not authentic'  is not explaining the true issue here.

High brand items are protected by Vero Regulations and policies.  It was the brand owner, not eBay who asked for the removal of your item. 

There are so many fakes of high brand items and impossible to check authenticty for online items,  even receipts can be faked, I know, my work took me to the Far East for decades , and fake receipts  made there, are impossible to tell from the real deal.

You may well see identical items listed,  the site is massive over 7 billion + listings on at any one time, so not possible to check every listing, and some slip the net and become listed.

Your item has been reported do not relist it,  you would face serious selling restrictions.

Read about Vero regulations and policies here:

- https://www.ebay.co.uk/help/policies/listing-policies/selling-policies/intellectual-property-vero-pr....

@mtb_mad26