Allowing sales to go through when seller "Away"

[5541jessica]

So Ebay had allowed me to purchase and pay for an item from a seller. After 9 days of no dispatch, no updates, no communication, I messaged the seller. They stated that their shop has been set to "time away" well before I made the purchase and that Ebay should not have allowed my sale to happen. 

Essentially Ebay just took and held my money for 9 days plus at least another 3 days for it to be refunded.

Is this normal, is this acceptable?

The Ebay support chat is just a joke that goes round in circles saying "you can request to speak to an agent at any time" but when i select "speak to agent" it says "no agents are available right now". What is going on?

[fargvs]

You can request a CS Callback here :- https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[*vyolla* · Accepted solution]

eBay don't 'allow' sales to happen if the seller has correctly set Time Away.

It sounds like they selected this option for their Time Away to still allow sales:

Allow item sales

When you allow item sales to continue while you're away, it's important to remember the following points:

• Your listings will still be visible and buyers can still purchase your items
• However, buyers will see a message at the top of your listings letting them know that you are on time away
• The estimated delivery date will also be automatically updated in the Postage and Delivery section of your listings, so you don't need to make any manual changes